Enterprise service management – the use of IT service management (ITSM) thinking, practices, and technology to improve the operations and outcomes of other business functions – has been one of the hottest ITSM trends for the last half-decade. It’s understandable given the almost ubiquitous need for digital transformation [...]
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COBIT, formerly known as Control Objectives for Information and Related Technology, is a business framework for the governance and [...]
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To help us IT service management (ITSM) folks get ahead, there are a number of ITSM best practice frameworks, methodologies, and [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on The Main Bodies of ITSM Best Practice Guidance
So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]
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The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)
COBIT is a framework designed to support the governance and management of enterprise IT. It helps organizations to deliver value to [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on COBIT: An A – Z Guide for 2019
What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]
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Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]
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When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks
COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.