Tag: CPI


The Best ITSM Way

Continual Service Improvement: More than Process Improvement

It’s important to be good at what you do. In practice that means striving to get better and better. This is a popular attitude and behaviour in IT service management (ITSM), and there is a range of assessment products to measure ITSM process maturity – all basically built on a concept of comparing what is […]

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.