Tag: customer service

What IT Support Can Learn from Customer Service Trends

August 15, 2018

I’ve written a lot about how internal IT support and IT service management (ITSM) are changing – from the impact of consumerization (thanks to employees bringing their often-superior personal-life experiences and expectations into the workplace), the use of new service and support technologies, to the importance of the [...]

Posted by Stephen Mann | 1 Comment on What IT Support Can Learn from Customer Service Trends

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: customer service

What IT Support Can Learn from Customer Service Trends

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