Tag: Desktop support

The Changing Landscape of IT Service Desk Contact Channels

November 28, 2018

Once upon a time, there were only a few ways employees could get IT help. They could phone a help desk number, hoping to get a person rather than a voicemail account (and even then, this might have only been to log their issue). They could send an email, but the available IT support personnel […]

Posted by Stephen Mann | Leave a comment

Doug Tedder
Greg Sanker
HDI
IT Chronicles
ITSM.tools
SDI
SITS Insight
Stuart Rance
SysAid

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: Desktop support

The Changing Landscape of IT Service Desk Contact Channels

Categories

IT Humor

IT SELF-SERVICE FUTURE

More ITSM bloggers

About me