You’re probably “all hands to the pumps” right now in your IT organization. Ensuring that customer needs are still being met and that employees can continue to work in light of the new business homeworking policies that reflect self-isolation and potentially government-decreed lockdowns. I hope that you’re both safe and [...]
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Steve Chambers | 1 Comment on How ITSM Pull Meets DevOps Push
It seems that people like my IT service management (ITSM) A-Z lists. So, as 2020 rapidly approaches us, here’s an A-Z of the many [...]
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Joe the IT Guy | 1 Comment on The A-Z of ITSM in 2020
A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]
Continue Reading Posted by Joe the IT Guy | 13 Comments on What’s Changed with Change in ITIL 4?
Hopefully, we all know that – in IT service management (ITSM) – change management (now called “change control” in ITIL 4) is the [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on How to Run a Change Advisory Board in a DevOps World
One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on An A – Z of Agile
It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service [...]
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Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed
Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps Second Way to Improve ITIL Change and Release Practices
Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
This is the second blog in a three-part series that covers understanding what you need from an IT service management (ITSM) tool, [...]
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In my previous blog, I introduced the Business Transformation Framework (BTF) – a practical approach that helps organizations to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on My Next 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation
If you actively participate in the IT service management (ITSM) community, then you’ve probably heard the growing level of [...]
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Daniel Breston | 7 Comments on What ITSM Needs to Learn from DevOps Training
DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 15 Hacks Required to Align ITIL and DevOps
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.