Tag: DevOps


Work in Progress (WIP)

How to Identify and Measure Your Work in Progress (WIP)

If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of partially-completed products waiting for the busy staff’s attention. Easy to see that those part-made things have already cost money: the investment can’t be recovered until the product is complete [...]

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Posted by Joe the IT Guy | 2 Comments on How to Identify and Measure Your Work in Progress (WIP)

Service Improvement

Case Study: Using Value Stream Mapping for IT Service Improvement

This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]

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Posted by Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement

Tech buzzwords

3 of the Hottest Technology Buzzwords of 2017 Explained

As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. [...]

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Posted by Joe the IT Guy | Leave a comment

IT4IT IT value chain

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]

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Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery

DevOps: From Threat to ITSM Friend

DevOps: From Threat to ITSM Friend

For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]

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Posted by Joe the IT Guy | Leave a comment

DevOps

Where Is the IT Service Desk in a DevOps World?

As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself – is it [...]

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Posted by Joe the IT Guy | 6 Comments on Where Is the IT Service Desk in a DevOps World?

2017 ITSM Agenda

10 Things You Need to Know to Set the Right ITSM Agenda for 2017

It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of [...]

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Posted by Joe the IT Guy | 1 Comment on 10 Things You Need to Know to Set the Right ITSM Agenda for 2017

DevOps Brings High Velocity to ITSM

How DevOps Brings High Velocity to ITSM

“The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps [...]

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Posted by Steve Chambers | 1 Comment on How DevOps Brings High Velocity to ITSM

ITSM bridge with DevOps

How DevOps Organizational Changes Impact ITSM

Imagine a river or sea separating two lands. On one side is the “Land of IT” and on the other is the “Land of Business and Customer.” A [...]

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Posted by Joe the IT Guy | 5 Comments on How DevOps Organizational Changes Impact ITSM

Amplify DevOps

Three ITSM Activities to Amplify DevOps Feedback Loops

There are Three Ways of DevOps, three principles that underpin all other DevOps patterns. The DevOps Second Way is to “Amplify Feedback [...]

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Posted by Steve Chambers | Leave a comment

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.