September 13, 2017 If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of partially-completed products waiting for the busy staff’s attention. Easy to see that those part-made things have already cost money: the investment can’t be recovered until the product is complete [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Identify and Measure Your Work in Progress (WIP)
September 6, 2017 This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
Continue Reading Posted by Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
July 12, 2017 As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. [...]
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May 17, 2017 Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
February 22, 2017 For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
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January 18, 2017 As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself – is it [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Where Is the IT Service Desk in a DevOps World?
January 4, 2017 It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 10 Things You Need to Know to Set the Right ITSM Agenda for 2017
September 21, 2016 “The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps [...]
Continue Reading Posted by Steve Chambers | 1 Comment on How DevOps Brings High Velocity to ITSM
June 22, 2016 Imagine a river or sea separating two lands. On one side is the “Land of IT” and on the other is the “Land of Business and Customer.” A [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on How DevOps Organizational Changes Impact ITSM
April 6, 2016 There are Three Ways of DevOps, three principles that underpin all other DevOps patterns. The DevOps Second Way is to “Amplify Feedback [...]
Continue Reading Posted by Steve Chambers | Leave a comment