It seems that people like my IT service management (ITSM) A-Z lists. So, as 2020 rapidly approaches us, here’s an A-Z of the many important facets of ITSM to consider and address for both next year and beyond (and many of them have definitely been rising up ITSM to-do lists for a while). So please […]
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Joe the IT Guy | 1 Comment on The A-Z of ITSM in 2020
You’ve probably heard and read a lot about digital transformation in the last couple of years. You might already be in the midst of [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on An A – Z of Digital Transformation
The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of [...]
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As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]
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In my previous blog, I introduced the Business Transformation Framework (BTF) – a practical approach that helps organizations to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on My Next 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation
In 2017, you couldn’t escape all the talk of “digital transformation” in the IT (and business) community. It’s a common opportunity and [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on My First 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.