A knowledge base is arguably one of the most important tools that your organization’s IT service desk needs. Without a knowledge base, your organization runs the risk of inconsistent support, lengthy telephone calls, and unhappy customers to name but a few of the associated issues. A knowledge base also holds articles that [...]
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Joe the IT Guy | Leave a comment
As the central (perhaps even single) point of contact, and “the face of IT,” your IT service desk needs to be a powerhouse of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Optimize Your Service Desk’s Knowledge Management
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.