Generative AI (GenAI) capabilities are transforming IT service management (ITSM) practices and tools – automating routine tasks, reducing operational costs, and enhancing service efficiency. All three of these benefits often have a financial bias, though, with ITSM leadership driven to reduce the costs of IT service [...]
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Generative artificial intelligence (GenAI) is transforming IT support and wider IT service management (ITSM) capabilities. In [...]
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The IT service management (ITSM) trends of artificial intelligence (AI) and enterprise service management are often treated as separate [...]
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If you were to ask one or more IT service management (ITSM) professionals about the major ITSM trends right now, their first answer [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.