Whether you work in an IT service management (ITSM) role or another part of the IT organization, staying current on the latest IT trends is important. Some IT trends seem to take a long time to gain mainstream traction, while others can quickly infiltrate the status quo. The latter of these trend types can catch […]
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Generative AI (GenAI) capabilities are transforming IT service management (ITSM) practices and tools – automating routine tasks, [...]
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Generative artificial intelligence (GenAI) is transforming IT support and wider IT service management (ITSM) capabilities. In [...]
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The IT service management (ITSM) trends of artificial intelligence (AI) and enterprise service management are often treated as separate [...]
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If you were to ask one or more IT service management (ITSM) professionals about the major ITSM trends right now, their first answer [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.