The IT service management (ITSM) trends of artificial intelligence (AI) and enterprise service management are often treated as separate opportunities. However, AI – and generative AI (GenAI) in particular – offers enhanced service delivery and support capabilities that will elevate corporate use of the improved ITSM [...]
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Joe the IT Guy | Leave a comment
If you were to ask one or more IT service management (ITSM) professionals about the major ITSM trends right now, their first answer [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.