My previous blog talked about what customer experience actually IS, along with a video that followed my learning cycle. We saw that despite a number of improvements made, the relationship with our customers was even more strained, and a major reason was due to the customer experience that we were providing. In the [...]
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Really, what IS customer experience (or CX for short)? Most explanations refer to a customer interacting with a business and its [...]
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Although we’re now well into the 21st century, the goals of the gender-equality movement have still to be accomplished, especially in [...]
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The IT department is one of, if not THE most important department within any organisation. IT is the glue that holds an organisation [...]
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There is a new global trend in IT management to adopt open source platforms and applications. I’m not only talking about Linux [...]
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Lately I’ve been getting many questions from IT colleagues asking about where they should start when it comes to virtualization. There [...]
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Spending my summer days reading way too much about current tech trends I get the sense that we as IT professionals are often portrayed [...]
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As IT professionals, most of us are constantly looking for tools that can help us do our jobs better and more efficiently. Below, [...]
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Every so often, Microsoft releases a really cool feature, one of which I’ve recently come across called the Active Directory Recycle [...]
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*Well, he said that in my recent dream when I interviewed him. Like many around the globe, I’ve long admired the late Steve Jobs and [...]
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Lately, I’ve been doing quite a bit of traveling. First up was HDI in Vegas, then SITS13 in London (both great shows!), then on to [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.