Tag: IT operations management

Understanding ITOM as the Gateway to AIOps and DEX

November 29, 2022

More and more IT organizations are recognizing the opportunity of AIOps and Digital Employee Experience (DEX) Management. It’s great that organizations are adopting these technology-enabled IT management capabilities, often to supplement existing IT service management (ITSM) practices. However, they need to appreciate that [...]

Posted by Joe the IT Guy | Leave a comment

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: IT operations management

Understanding ITOM as the Gateway to AIOps and DEX

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