Tag: IT service management


COVID-19 IT Support Staff

The Impact of the COVID-19 Crisis on IT Support Staff

It’s tough working in IT support at the best of times and during the COVID-19 crisis, I think we can all agree that these are not the best of times. There was, and still is, so much to do in terms of enabling employees who have been forced to work at home – adding pressure […]

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Posted by Joe the IT Guy | 4 Comments on The Impact of the COVID-19 Crisis on IT Support Staff

ITSM Automation

Increased ITSM Automation and Better Self-Service? Yes Please!

During these difficult times, we need to appreciate all the people involved in IT support and how they’re often keeping employees and [...]

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Posted by Joe the IT Guy | Leave a comment

A-Z of ITSM

The A-Z of ITSM in 2020

It seems that people like my IT service management (ITSM) A-Z lists. So, as 2020 rapidly approaches us, here’s an A-Z of the many [...]

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Posted by Joe the IT Guy | 1 Comment on The A-Z of ITSM in 2020

IT service desk in 2020

How to Get Your IT Service Desk Ready for 2020

It’s hard to believe that 2020 is almost upon us and we will no longer get those “IT service management (ITSM) in 2020” blogs that were [...]

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FitSM Light Framework

FitSM: The Lightweight ITSM Standard

FitSM is one of the lesser-known IT service management (ITSM) standards – or, more correctly, it’s a family of standards – in [...]

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Posted by Joe the IT Guy | 2 Comments on FitSM: The Lightweight ITSM Standard

AIOps Explained

What is AIOps (Artificial Intelligence for IT Operations)?

Quite simply AIOps (Artificial Intelligence for IT Operations) is all about humans and machines coming together to form a more [...]

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Posted by Joe the IT Guy | 5 Comments on What is AIOps (Artificial Intelligence for IT Operations)?

Build Better Relationships with Service Level Management

4 Tips on Using Service Level Management to Build Better Relationships

Service level management is one of the most important and necessary capabilities within IT service management (ITSM) but I’m going to [...]

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Posted by Joe the IT Guy | 1 Comment on 4 Tips on Using Service Level Management to Build Better Relationships

What's changed in ITIL 4?

What’s Changed with Change in ITIL 4?

A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]

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Posted by Joe the IT Guy | 13 Comments on What’s Changed with Change in ITIL 4?

ITSM Automation

The Top 10 Benefits of ITSM Automation Capabilities

Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I [...]

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Posted by Joe the IT Guy | 2 Comments on The Top 10 Benefits of ITSM Automation Capabilities

Tough truths on the service desk

5 Tough Truths to Face When You’re Promoted on the IT Service Desk

Working on the IT service desk is an excellent way to test the waters to see whether a career in IT is what you want. It’s an [...]

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Analog to digital

How ITSM Tools Help with Back-Office Digital Transformation

The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of [...]

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A to Z VeriSM

The A – Z of VeriSM

VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]

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Posted by Joe the IT Guy | 6 Comments on The A – Z of VeriSM

IT strategy

Developing a Winning IT Strategy

If you consistently say the words “strategy” and “strategic,” this means that you sound smart, right? Oh my. If I had a dollar for [...]

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Posted by Daniel Card | 4 Comments on Developing a Winning IT Strategy

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.