April 29, 2020 It’s tough working in IT support at the best of times and during the COVID-19 crisis, I think we can all agree that these are not the best of times. There was, and still is, so much to do in terms of enabling employees who have been forced to work at home – adding pressure […]
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April 23, 2020 During these difficult times, we need to appreciate all the people involved in IT support and how they’re often keeping employees and [...]
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December 4, 2019 It seems that people like my IT service management (ITSM) A-Z lists. So, as 2020 rapidly approaches us, here’s an A-Z of the many [...]
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October 16, 2019 It’s hard to believe that 2020 is almost upon us and we will no longer get those “IT service management (ITSM) in 2020” blogs that were [...]
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October 9, 2019 FitSM is one of the lesser-known IT service management (ITSM) standards – or, more correctly, it’s a family of standards – in [...]
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September 25, 2019 Quite simply AIOps (Artificial Intelligence for IT Operations) is all about humans and machines coming together to form a more [...]
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September 4, 2019 Service level management is one of the most important and necessary capabilities within IT service management (ITSM) but I’m going to [...]
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July 24, 2019 A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]
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June 19, 2019 Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I [...]
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May 15, 2019 Working on the IT service desk is an excellent way to test the waters to see whether a career in IT is what you want. It’s an [...]
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May 8, 2019 The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of [...]
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April 3, 2019 VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]
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March 13, 2019 If you consistently say the words “strategy” and “strategic,” this means that you sound smart, right? Oh my. If I had a dollar for [...]
Continue Reading Posted by Daniel Card | 4 Comments on Developing a Winning IT Strategy