Have you ever been asked: “What’s a service?” It might seem a strange, or even silly, question to ask someone who’s already managing, delivering, and supporting IT services – as part of an IT service management (ITSM) capability – but it’s a question that not enough of us can answer without a great deal of […]
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Joe the IT Guy | 5 Comments on ITSM Basics: What Is a Service?
Last week, I blogged about business relationship management (BRM) (link) and how it can seriously help IT organizations who are [...]
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Is your IT organization struggling to meet business expectations around service quality, support, or anything else? Then business [...]
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IT service catalogs can make a big difference to IT organizations wanting to improve the end-user, or customer, experience. But it’s [...]
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Many IT organizations will admit to the fact that they could be somewhat better at getting better, i.e. better at improving operations [...]
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“Kaizen” might sound like a breakfast roll but don’t be fooled – it’s a philosophy and approach that aids continuous service [...]
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Aha, the highly-effective series continues. Release management is often a misunderstood process, or capability, with the dividing line [...]
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DevOps isn’t just about development, the creation of new code and capabilities, there’s also the need to release to the production [...]
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Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) [...]
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Public cloud has come a long way since we were all worried about the levels of security and availability associated with the delivery [...]
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Oftentimes it’s the every day things I do in my life that teach me about service management. So let me tell you what happened this [...]
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If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]
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Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.