July 5, 2017 For around a decade now, businesses have been moving their software into cloud-based hosting at an ever increasing rate. This is not only because the affordability and reliability of cloud has significantly improved, but also because it has become far more widely understood that on-premise and internally hosted software has [...]
Continue Reading Posted by Rafi Rainshtein | Leave a comment
June 28, 2017 Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Change Managers
June 21, 2017 Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
May 31, 2017 If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row
May 24, 2017 Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
May 17, 2017 Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
May 10, 2017 As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration
April 5, 2017 If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some [...]
Continue Reading Posted by Joe the IT Guy | 7 Comments on How Much Configuration Management Is Enough?
March 30, 2017 If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
March 22, 2017 I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]
Continue Reading Posted by Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes
March 15, 2017 In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
February 9, 2017 If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
February 1, 2017 In IT, one of our biggest (maybe even our favorite?) grumble, every year, is how the business expects us to deliver more for less. So [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment