January 25, 2017 Have you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words themselves. “Improvement” The main point of CSI is to deliver improvement, so I think it makes sense to start with that word. Often individuals’ preconceptions of improvement limit the scale [...]
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January 18, 2017 As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself – is it [...]
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November 23, 2016 My previous blog talked about what customer experience actually IS, along with a video that followed my learning cycle. We saw [...]
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October 26, 2016 In part one of this blog I covered two possible causes of IT service management (ITSM) derailment: (1) the lack of executive support, [...]
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October 19, 2016 Sometimes it is a good idea to stop for moment, to take stock of where you are and where you want, or need, to be. Especially when you [...]
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September 28, 2016 Well, it’s been almost a year since my last blog on continual service improvement (CSI), and I really do hope you’ve already passed the [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Are You Feeding and Caring for Your CSI Register?
September 21, 2016 “The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps [...]
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September 14, 2016 A service level agreement, commonly known as an SLA, is an agreement that outlines the expectations of both sides in a service [...]
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September 7, 2016 IT service management (ITSM) is constantly evolving, and over the 20 or so years that the term has been in common use, the scope has [...]
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July 13, 2016 Four and a half years is a long time in technology, but sadly not so much in IT service management (ITSM). Rather scarily, thinking [...]
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January 7, 2016 Last year, my good friend Earl Begley wrote an interesting blog called “Things I didn’t learn in ITIL school.” Earl’s blog detailed [...]
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November 25, 2015 Work can consume a significant part of our lives and, for the majority of us, it’s important to feel that we are appreciated for what [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 6 Tips on How to Get Ahead in IT Service Management