Tag: ITIL 4


The Value of ITIL 4

Selling the Value of ITIL 4

In terms of the IT service management (ITSM) opportunities available to organizations to improve their IT service delivery and support operations and outcomes, ITIL is definitely the most mature. It’s been used by organizations of all sizes around the world for over 30 years, with 2020’s ITIL 4 the most recent incarnation [...]

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Workforce and Talent Management

What IT Service Desk Managers Need to Know About Workforce and Talent Management

It’s a generalization, admittedly, but how often does the excuse “people who have excelled at technology management get promoted to [...]

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Value Stream Mapping

What ITSM Practitioners Need to Know About Value Stream Mapping

The introduction of ITIL 4 in 2019 brought a focus on value co-creation and value streams over the traditional process-based approach [...]

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ITIL 4 Asset Management

How to Use the New ITIL 4 Guidance to Get Your Asset Management Under Control

IT Asset Management (ITAM) is the practice that helps your organization manage, control, and protect its IT assets and the IT services [...]

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Change Refuser

How to Deal with a Change Approver “Refuser”

One of the key roles within the ITIL 4 change enablement process is that of approving changes so that the benefits can be delivered to [...]

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New Dawn of Service Management

Make 2022 a New Dawn for Your Service Management Capabilities

Sadly, the world still isn’t right – at least in 2019 terms – but at least there’s more breathing room for many organizations (albeit [...]

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ITSM Processes

Why ESM and DX Success Needs More than ITSM Processes

Enterprise service management – the use of IT service management (ITSM) thinking, practices, and technology to improve the operations [...]

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ITIL 4 Books and Content

What’s New with the ITIL 4 Books and Content

As we enter 2020, many of us who are awaiting the higher-level, and more detailed, ITIL 4 best practice content (that’s the level above [...]

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CIOs ITSM 2020

CIOs: 5 Key ITSM Things to Do in 2020

In an earlier blog, I wrote about 5 key IT service management (ITSM) things for IT service desk managers to do in 2020. This is a [...]

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Service Desk Managers: 5 Key ITSM Things to Do in 2020

If you can still remember last year, then hopefully you’ll remember my A-Z of ITSM in 2020 blog in which I covered 26 of the most [...]

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ITSM Best Practice

The Main Bodies of ITSM Best Practice Guidance

To help us IT service management (ITSM) folks get ahead, there are a number of ITSM best practice frameworks, methodologies, and [...]

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Build Better Relationships with Service Level Management

4 Tips on Using Service Level Management to Build Better Relationships

Service level management is one of the most important and necessary capabilities within IT service management (ITSM) but I’m going to [...]

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What's changed in ITIL 4?

What’s Changed with Change in ITIL 4?

A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]

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Posted by Joe the IT Guy | 13 Comments on What’s Changed with Change in ITIL 4?

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.