March 22, 2023 In terms of the IT service management (ITSM) opportunities available to organizations to improve their IT service delivery and support operations and outcomes, ITIL is definitely the most mature. It’s been used by organizations of all sizes around the world for over 30 years, with 2020’s ITIL 4 the most recent incarnation [...]
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February 23, 2023 It’s a generalization, admittedly, but how often does the excuse “people who have excelled at technology management get promoted to [...]
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December 19, 2022 The introduction of ITIL 4 in 2019 brought a focus on value co-creation and value streams over the traditional process-based approach [...]
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February 3, 2022 IT Asset Management (ITAM) is the practice that helps your organization manage, control, and protect its IT assets and the IT services [...]
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December 15, 2021 One of the key roles within the ITIL 4 change enablement process is that of approving changes so that the benefits can be delivered to [...]
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December 2, 2021 Sadly, the world still isn’t right – at least in 2019 terms – but at least there’s more breathing room for many organizations (albeit [...]
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August 12, 2021 Enterprise service management – the use of IT service management (ITSM) thinking, practices, and technology to improve the operations [...]
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January 29, 2020 As we enter 2020, many of us who are awaiting the higher-level, and more detailed, ITIL 4 best practice content (that’s the level above [...]
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January 22, 2020 In an earlier blog, I wrote about 5 key IT service management (ITSM) things for IT service desk managers to do in 2020. This is a [...]
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January 15, 2020 If you can still remember last year, then hopefully you’ll remember my A-Z of ITSM in 2020 blog in which I covered 26 of the most [...]
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September 11, 2019 To help us IT service management (ITSM) folks get ahead, there are a number of ITSM best practice frameworks, methodologies, and [...]
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September 4, 2019 Service level management is one of the most important and necessary capabilities within IT service management (ITSM) but I’m going to [...]
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July 24, 2019 A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]
Continue Reading Posted by Joe the IT Guy | 13 Comments on What’s Changed with Change in ITIL 4?