Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually covered in the latest version, along with what has changed, please read this blog by my good friend and ITIL 4 author Stuart Rance. Did someone say “ITIL 4?” I’m definitely […]
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Joe the IT Guy | 5 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4
It’s not often that I admit to being excited by a new ITIL publication – the popular IT service management (ITSM) best practice [...]
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Stephen Mann | 5 Comments on 8 Things that Stand Out in the New ITIL Practitioner Guidance Book
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.