September 4, 2019 Service level management is one of the most important and necessary capabilities within IT service management (ITSM) but I’m going to stick my neck out to say that not enough IT organizations get it exactly right. You see, effective service level management can actually assist your IT organization in building stronger [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 4 Tips on Using Service Level Management to Build Better Relationships
May 22, 2019 It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service [...]
Continue Reading Posted by Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed
April 10, 2019 Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
March 21, 2019 ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]
Continue Reading Posted by Joe the IT Guy | 18 Comments on ITIL 4: An A – Z Guide
March 6, 2019 You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]
Continue Reading Posted by Joe the IT Guy | 30 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)