Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet controlled, manner. ITIL IT service management best practice outlines how change management should work, but what are the key things an effective change manager should be doing? Change management [...]
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Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Change Managers
Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]
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Incident management plays a key part in the IT service management ecosystem and in keeping businesses running. But what are the key [...]
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If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row
Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
In Part 1 of this blog I offered five tips for getting started with ITIL, the IT service management (ITSM) best practice framework: [...]
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Some people panic when they hear the word ITIL – either because of memories of previous painful, or failed, ITIL adoption projects, or [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on 10 Tips for Getting Started with ITIL – Part 1
If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]
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Have you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Why Continual Service Improvement Is the Crème de la Crème of ITSM
It’s important to be good at what you do. In practice that means striving to get better and better. This is a popular attitude and [...]
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In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]
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I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 15 Tips for Getting Started with Change Management – Part 1
As the central (perhaps even single) point of contact, and “the face of IT,” your IT service desk needs to be a powerhouse of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Optimize Your Service Desk’s Knowledge Management
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.