IT asset management (ITAM) is a powerful IT management activity that saves your organization time and money and minimizes risk; but all too often people forget to quantify the benefits realized, which in turn continues to justify the ongoing investment in ITAM people, processes, and technology. The management of IT assets – [...]
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Public cloud has come a long way since we were all worried about the levels of security and availability associated with the delivery [...]
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It’s always fun to sit and talk with 2nd line support folks – the ones who actually understand the technological whatsits and [...]
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Knowledge management is playing an increasingly important part in the IT service management (ITSM) ecosystem, and in keeping businesses [...]
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DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 15 Hacks Required to Align ITIL and DevOps
If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]
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This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
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Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
Many companies still need to manage their software asset investments better – to reduce risks and financial “wastage.” It can be a huge [...]
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COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”
Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
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Problem management can be one of the most beneficial IT service management disciplines, but it can also be one of the most difficult to [...]
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Welcome back to this SysAdmin Day + IT service desk lovefest blog! Following on from my previous post – which covered trust (in [...]
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It’s System Administrator Appreciation Day at the end of the month (July 28th to be specific), hooray for SysAdmins! It’s great that we [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on The First 5 Reasons to Love Your IT Service Desk
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.