If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look around, what would they see, and what would they think was the job of said ITSM team? I think that in most companies, our alien friends would see lots of busy people, rushing around doing [...]
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I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]
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Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes
In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]
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I recently finished the book The Bassoon King by Rainn Wilson. Wilson, best known for his portrayal of Dwight Schrute from the US [...]
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It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]
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For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]
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Warning: If you were born without a sense of humor, or have had it surgically removed at some point in your life, please click away [...]
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If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]
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In IT, one of our biggest (maybe even our favorite?) grumble, every year, is how the business expects us to deliver more for less. So [...]
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Have you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Why Continual Service Improvement Is the Crème de la Crème of ITSM
As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself – is it [...]
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IT service management (ITSM) and ITIL, the most commonly adopted ITSM best practice framework, are both full of terminology. Just look [...]
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It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 10 Things You Need to Know to Set the Right ITSM Agenda for 2017
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.