Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance of planning, including scope and scaling. Now, in Part 2, I look at the configuration management disciplines of identification, control, status accounting, and auditing. [...]
Continue Reading Posted by 
Rebecca Beach | 2 Comments on ITSM Basics: How to Do Configuration Management – Part 2
One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the [...]
Continue Reading Posted by Rebecca Beach | 4 Comments on ITSM Basics: How to Do Configuration Management – Part 1
Not too long ago, in the IT service management (ITSM) minefield that is LinkedIn groups, a service delivery manager asked: “When is an [...]
Continue Reading Posted by 
Joe the IT Guy | 1 Comment on Why Do We Overcomplicate IT Service Management?
Work can consume a significant part of our lives and, for the majority of us, it’s important to feel that we are appreciated for what [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 6 Tips on How to Get Ahead in IT Service Management
How is that for a click-bait blog title? This blog is a Q&A session with Steve Chambers who, since about 2009, has written on and [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on An Interview with the UK’s #1 ITIL Hater
Can you feel the excitement? All of the hard work is paying off – our ITSM house that we’ve been building is taking shape! In Part 1 [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has [...]
Continue Reading Posted by 
Barclay Rae | 2 Comments on Service Catalogue – Collaboration Is Key!
Have you found your trusty hard hat and tool belt? I hope so, because I’m back and ready to start diving into the details of building [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on ITSM Views: Rebecca Beach, from Dimity Consulting
Would you build a house by starting with the roof? Well of course not! Yet many ITSM implementations I hear about want to start with [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Be warned, this blog looks to the future of IT service management (ITSM), ITSM tools, and ITSM data. You might need to click through on [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.