Last year, my good friend Earl Begley wrote an interesting blog called “Things I didn’t learn in ITIL school.” Earl’s blog detailed some important things that people need to consider as they build and execute their IT service management (ITSM) plan. These things are mentioned in ITIL but often need more practical advice for [...]
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Joe the IT Guy | 4 Comments on 13 ITSM Tips They Don’t Always Tell You at ITIL School
Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance [...]
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Rebecca Beach | 2 Comments on ITSM Basics: How to Do Configuration Management – Part 2
One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the [...]
Continue Reading Posted by Rebecca Beach | 4 Comments on ITSM Basics: How to Do Configuration Management – Part 1
Not too long ago, in the IT service management (ITSM) minefield that is LinkedIn groups, a service delivery manager asked: “When is an [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Why Do We Overcomplicate IT Service Management?
Work can consume a significant part of our lives and, for the majority of us, it’s important to feel that we are appreciated for what [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 6 Tips on How to Get Ahead in IT Service Management
How is that for a click-bait blog title? This blog is a Q&A session with Steve Chambers who, since about 2009, has written on and [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on An Interview with the UK’s #1 ITIL Hater
Can you feel the excitement? All of the hard work is paying off – our ITSM house that we’ve been building is taking shape! In Part 1 [...]
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Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we [...]
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In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]
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There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has [...]
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Barclay Rae | 2 Comments on Service Catalogue – Collaboration Is Key!
Have you found your trusty hard hat and tool belt? I hope so, because I’m back and ready to start diving into the details of building [...]
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What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on ITSM Views: Rebecca Beach, from Dimity Consulting
Would you build a house by starting with the roof? Well of course not! Yet many ITSM implementations I hear about want to start with [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.