Be warned, this blog looks to the future of IT service management (ITSM), ITSM tools, and ITSM data. You might need to click through on some of the links to understand some of the terms, as it’s not your usual ITSM terminology… In 2014, the Microsoft CEO, Satya Nadella, talked about something called “ambient [...]
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I must be mixing with the wrong crowd as some of my blogs have gone a little bit “out there” of late. This time I want to look at how [...]
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In my last blog we looked at some of the things you can do to plan ahead for your IT service management (ITSM) tool implementation – [...]
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Hold on to your hats, lil’ ol’ Joe is about to get all technical on you … Demand for IT is unpredictable in what is now a digital, [...]
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What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Suresh GP, from TauB Solutions
If you are just buying or have bought a shiny new IT service management (ITSM) tool – congratulations! You have many good opportunities [...]
Continue Reading Posted by Barclay Rae | 1 Comment on Preparing for ITSM Tool Implementation
What exactly is your job? I am the Director of Product Management at Samanage, and I love every minute of it. I manage all of our [...]
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What exactly is your job? That’s a very good question! I’m a director of ITSM Zone (formerly IT Training Zone). My main role is to look [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Claire Agutter from ITSM Zone
Before you pick up a tool, you need to know what you plan to use it for. That’s just common sense, isn’t it? So naturally there’s a [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Getting Started with Agile ITSM
Why do people have to make things so complex? I often see organizations whose processes, tool configurations, user interfaces and every [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on ITSM – Keep It Simple
In the words of George Michael, “Let’s go outside.” That’s using IT service management (ITSM) outside the IT organization. As, unless [...]
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When was the last time you thought about the language you use as an IT service management (ITSM) or IT professional? I’m not talking [...]
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In an October 2014 blog titled Right Size Your CRM To Your Needs, Kate Leggett – a VP and Principal Analyst at Forrester Research – [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on What ITSM Professionals Can Learn from CRM Tool Selection
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.