There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has been kicking around for a few years now, initially coming from ITIL v3, although in reality it can be applied more widely and fundamentally to a number of different worlds, and approaches [...]
Continue Reading Posted by 
Barclay Rae | 2 Comments on Service Catalogue – Collaboration Is Key!
Have you found your trusty hard hat and tool belt? I hope so, because I’m back and ready to start diving into the details of building [...]
Continue Reading Posted by 
Joe the IT Guy | Leave a comment
What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on ITSM Views: Rebecca Beach, from Dimity Consulting
Would you build a house by starting with the roof? Well of course not! Yet many ITSM implementations I hear about want to start with [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Be warned, this blog looks to the future of IT service management (ITSM), ITSM tools, and ITSM data. You might need to click through on [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
I must be mixing with the wrong crowd as some of my blogs have gone a little bit “out there” of late. This time I want to look at how [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
In my last blog we looked at some of the things you can do to plan ahead for your IT service management (ITSM) tool implementation – [...]
Continue Reading Posted by Barclay Rae | Leave a comment
Hold on to your hats, lil’ ol’ Joe is about to get all technical on you … Demand for IT is unpredictable in what is now a digital, [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Suresh GP, from TauB Solutions
If you are just buying or have bought a shiny new IT service management (ITSM) tool – congratulations! You have many good opportunities [...]
Continue Reading Posted by Barclay Rae | 1 Comment on Preparing for ITSM Tool Implementation
What exactly is your job? I am the Director of Product Management at Samanage, and I love every minute of it. I manage all of our [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
What exactly is your job? That’s a very good question! I’m a director of ITSM Zone (formerly IT Training Zone). My main role is to look [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Claire Agutter from ITSM Zone
Before you pick up a tool, you need to know what you plan to use it for. That’s just common sense, isn’t it? So naturally there’s a [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Getting Started with Agile ITSM
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.