As we enter 2020, many of us who are awaiting the higher-level, and more detailed, ITIL 4 best practice content (that’s the level above the ITIL Foundation content that was published in early 2019) might still be unaware as to what that new ITIL 4 content will look like. Yes, we know that there’s now […]
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Joe the IT Guy | 5 Comments on What’s New with the ITIL 4 Books and Content
In an earlier blog, I wrote about 5 key IT service management (ITSM) things for IT service desk managers to do in 2020. This is a [...]
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The Cynefin framework is an approach designed to help leaders to make sense of the situations that they, their team, and their [...]
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It seems that people like my IT service management (ITSM) A-Z lists. So, as 2020 rapidly approaches us, here’s an A-Z of the many [...]
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There’s a common change management quote that states something like: “Change is inevitable in any organization, but with change comes [...]
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It’s hard to believe that 2020 is almost upon us and we will no longer get those “IT service management (ITSM) in 2020” blogs that were [...]
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Quite simply AIOps (Artificial Intelligence for IT Operations) is all about humans and machines coming together to form a more [...]
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To help us IT service management (ITSM) folks get ahead, there are a number of ITSM best practice frameworks, methodologies, and [...]
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Service level management is one of the most important and necessary capabilities within IT service management (ITSM) but I’m going to [...]
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A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]
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Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I [...]
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Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 [...]
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Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.