It’s hard to believe that 2020 is almost upon us and we will no longer get those “IT service management (ITSM) in 2020” blogs that were popular mid-decade – and back then it seemed such a long way off. Now, as we rapidly approach 2020, life is probably very different from where we thought we’d […]
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Quite simply AIOps (Artificial Intelligence for IT Operations) is all about humans and machines coming together to form a more [...]
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To help us IT service management (ITSM) folks get ahead, there are a number of ITSM best practice frameworks, methodologies, and [...]
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Service level management is one of the most important and necessary capabilities within IT service management (ITSM) but I’m going to [...]
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A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news [...]
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Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I [...]
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Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 [...]
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Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
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VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]
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So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]
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ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]
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If you consistently say the words “strategy” and “strategic,” this means that you sound smart, right? Oh my. If I had a dollar for [...]
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Daniel Card | 4 Comments on Developing a Winning IT Strategy
You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.