ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we consider how quickly the business world is changing these days, is fair to say was quite some time ago. But all of that has now changed, with 2019 bringing with it the […]
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Joe the IT Guy | 16 Comments on ITIL 4: An A – Z Guide
If you consistently say the words “strategy” and “strategic,” this means that you sound smart, right? Oh my. If I had a dollar for [...]
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Daniel Card | 4 Comments on Developing a Winning IT Strategy
You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]
Continue Reading Posted by Joe the IT Guy | 30 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)
At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]
Continue Reading Posted by Joe the IT Guy | 9 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You
The service catalog is one of the most useful technology products in IT service management (ITSM) today. Done well, it acts as a [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on 3 Ways to Use, and Benefit from, a Service Catalog
Hopefully you saw my COBIT 2019 blog in November – but when I wrote it I hadn’t seen the detail of what had changed in this new version [...]
Continue Reading Posted by Joe the IT Guy | 22 Comments on COBIT 2019 – the Key Changes to COBIT 5
As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]
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What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]
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One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on How to Assess the Risk of a Change with 5 Simple Questions
Once upon a time, there were only a few ways employees could get IT help. They could phone a help desk number, hoping to get a person [...]
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Stephen Mann | Leave a comment
Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]
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Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4
Change management is one of the most necessary, misunderstood, and all-too-often misused IT service management (ITSM) disciplines. If [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on What’s Missing from Most ITSM Change Management Processes?
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.