Knowledge-Centered Service (KCS) is an IT service delivery and support capability that focuses on knowledge as a key asset of the IT support organization. If you haven’t heard of Knowledge-Centered Service, then you might have heard of its previous name – Knowledge-Centered Support. The simple way of describing KCS is that [...]
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Joe the IT Guy | 2 Comments on The A – Z of Knowledge-Centered Service (KCS)
To help us IT service management (ITSM) folks get ahead, there are a number of ITSM best practice frameworks, methodologies, and [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on The Main Bodies of ITSM Best Practice Guidance
When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.