Tag: known errors


Keep Calm Known Error

5 Reasons Why Your Organization Needs a Known Error Database

A known error database (KEDB) is a place for your organization’s IT department to store all of its “known errors.” “Known what’s?” I hear you saying. So before I get into the benefits of having a KEDB, let’s take a look at known errors themselves – what are they anyway? Known Errors Sit with Problem […]

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Posted by Joe the IT Guy | 4 Comments on 5 Reasons Why Your Organization Needs a Known Error Database

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.