May 22, 2019 It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service lifecycle. It was never really a requirement for many and was exposed for its product lifecycle origins of the 1980s by the digital-ready DevOps movement. We also see the relegation of […]
Continue Reading Posted by Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed
January 2, 2019 As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
March 21, 2018 When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks
September 13, 2017 If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Identify and Measure Your Work in Progress (WIP)
September 6, 2017 This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
Continue Reading Posted by Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
May 17, 2017 Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on IT4IT 101: A New Approach to IT Development and Delivery
March 22, 2017 I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]
Continue Reading Posted by Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes