Tag: Major Problem

Managing a Major Problem

March 20, 2014

The ITIL Service Operation book says you should have a “major problem review” after resolving a major problem, but it doesn’t provide guidance on how to recognize a major problem or how to manage it. In this blog I’ll try to help you understand what a major problem is and some of the things you […]

Posted by Joe the IT Guy | 1 Comment on Managing a Major Problem

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: Major Problem

Managing a Major Problem

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