Tag: Outside-In


Change management cog wheels

What’s Missing from Most ITSM Change Management Processes?

Change management is one of the most necessary, misunderstood, and all-too-often misused IT service management (ITSM) disciplines.  If you’ve ever been an IT change manager within an organization, then you’ll know it’s viewed by some as a necessary piece of governance and by others as quite the opposite (i.e. something that [...]

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Posted by Joe the IT Guy | 6 Comments on What’s Missing from Most ITSM Change Management Processes?

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.