The COVID-19 crisis changed the world forever. It changed society. It changed businesses. And it also changed IT support. The need to support a massive increase in home workers, in particular, meant that not only were remote support tools the order of the day, hopes were also pinned on IT self-service capabilities for both [...]
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Self-service on the IT service desk is no longer a new concept – with 70-80% of IT service desks having implemented some form of [...]
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IT service catalogs can make a big difference to IT organizations wanting to improve the end-user, or customer, experience. But it’s [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.