The service catalog is one of the most useful technology products in IT service management (ITSM) today. Done well, it acts as a single, consistent source of information for all of the IT and business services that are available to the organization. Making up part of the overall service portfolio along with the pipeline of [...]
Continue Reading Posted by 
Joe the IT Guy | 2 Comments on 3 Ways to Use, and Benefit from, a Service Catalog
IT service catalogs can make a big difference to IT organizations wanting to improve the end-user, or customer, experience. But it’s [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on The 7 Habits of Highly-Effective Service Catalog Managers
Is your organization thinking about creating a service catalog and service request catalog (or starting over with it again)? It can be [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 5 Proven Practical Tips for Starting Your Service Catalog
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.