The service catalog is one of the most useful technology products in IT service management (ITSM) today. Done well, it acts as a single, consistent source of information for all of the IT and business services that are available to the organization. Making up part of the overall service portfolio along with the pipeline of [...]
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Joe the IT Guy | 2 Comments on 3 Ways to Use, and Benefit from, a Service Catalog
I recently worked with a service management organisation (in the manufacturing sector) that wanted to improve their service delivery. [...]
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Barclay Rae | Leave a comment
There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has [...]
Continue Reading Posted by Barclay Rae | 2 Comments on Service Catalogue – Collaboration Is Key!
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.