One of the hottest IT service management (ITSM) trends right now is employee experience and employee experience management. It’s still an evolving area, with the associated best practices formulated from ongoing organizational successes, but this isn’t a good enough reason for IT service desk managers to sit back and wait [...]
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The role of an IT service desk manager is an important one within IT service management (ITSM) but it isn’t a role that’s suitable to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Science of an IT Service Desk Manager
Working on the IT service desk is an excellent way to test the waters to see whether a career in IT is what you want. It’s an [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.