Have you ever wondered why new-job “probation periods” are often three to six months? This seems awfully long to me. However, I do remember my “in company” days – i.e. my employment in full-time roles – with starting new jobs being a vastly different experience to my later professional services and consulting roles. In this [...]
Continue Reading Posted by 
Daniel Card | Leave a comment
In the SysAid eBook “Skills and Capabilities Required of a 2020 ITSM Professional,” various industry experts talk about the [...]
Continue Reading Posted by 
Joe the IT Guy | 1 Comment on Does the ITSM Industry Have an IT Service Desk Staffing Issue?
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.