Talk about a tricky question. Are you offering, or working on, a help desk or a service desk? And does it really matter? Looking at this from another perspective, what do your customers, your end users, call it? If you look past the expletives, and jokes about “no-help desks” and “out-of-service desks,” they probably refer [...]
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Joe the IT Guy | 2 Comments on Are You An IT Help Desk Or An IT Service Desk?
What is it with IT people and metrics? We seem to be obsessed with monitoring this and measuring that. And don’t get me started with [...]
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Life on the service desk can go at a million miles an hour and it’s easy to focus purely on firefighting the never-ending onslaught of [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.