Tag: Service Desk

9 Top Tips for Life on the Service Desk

February 27, 2014

Life on the service desk can go at a million miles an hour and it’s easy to focus purely on firefighting the never-ending onslaught of incidents. I’ve worked on the service desk for a very long time and I’m responsible for a small team and training any new hires. To that effect I thought it […]

Posted by Joe the IT Guy | Leave a comment

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: Service Desk

9 Top Tips for Life on the Service Desk

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