What is it with IT people and metrics? We seem to be obsessed with monitoring this and measuring that. And don’t get me started with all the rainforests that have been chopped down over the years to create those doorstop-like monthly reporting packs. I appreciate that some ITSM tools have made it easier to capture […]
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Joe the IT Guy | Leave a comment
Life on the service desk can go at a million miles an hour and it’s easy to focus purely on firefighting the never-ending onslaught of [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.