Unless you’ve been hiding under a rock for the last two years, you’ve likely heard about experience level agreements (XLAs) and the growing interest in the IT service management (ITSM) industry. However, as with anything new (in our industry), there’s often the assumption that people know what the new thing is. Making it [...]
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Joe the IT Guy | Leave a comment
A service level agreement, commonly known as an SLA, is an agreement that outlines the expectations of both sides in a service [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Service Level Agreements: A Whistle-Stop Tour
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.