Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I need to be blogging about today. Instead, this blog is all about the benefits of automation in ITSM. Not just the workflow-enabling automation that we know and love in our […]
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Joe the IT Guy | 2 Comments on The Top 10 Benefits of ITSM Automation Capabilities
The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.