It’s All Change in the World of ITSM (and Me)
The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, changes to ISO/IEC 20000, and the launch of the latest version of ITIL – ITIL 4. And so it seemed like the perfect time for me to undertake a few refreshes […]
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