Tag: Virtual Agents


AI Service Desk

What the Introduction of AI Means for Your IT Service Desk

The opportunity of artificial intelligence (AI) for IT service management (ITSM) has been the subject of blogs, papers, webinars, and conference sessions for well over half a decade. These have explained that the addition of machine learning and natural language understanding (NLU) capabilities to ITSM tools offers up the [...]

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.